Just a random bitch and moan thread. No politics please.
I'll start by saying how much I dislike the service at the local cell phone carrier's physical store (Spectrum in my case). The sales rep lied about their return and service policies, ordered me the wrong phone and I couldn't return it to the store because he ordered it form their website like I could have done from the comfort of my home without taking a trip to the store. When I asked to lower the tier of my internet service to cut down my bill he signed me up for home phone service with a limited time promotional rate, the exact thing I told him not to do when changing my plan. I assume he did this for some kind of bonus pay. Spectrum also lowered the price of their regular monthly unlimited plan and I had to fight with one rep and a store manager before I could get someone on the phone to fix the issue and change my plan.
Considering I was buying a $1200 flagship phone from them rather than directly from Samsung it was the least they could do. I wasn't asking for anything special, just what people are currently paying for a single line (this isn't a promotional rate I was asking for). I had to call into their customer service call center and the people there were much nicer and pleasant to deal with, they said they fixed the plan rate issue and are sending me the correct phone (the new S23 Ultra, yay!). Now I have to wait until the phone is actually released on the 17th and my next bill to make sure they really fixed everything. I think the last time I had a hassle-free phone upgrade was the last flip phone I bought. I kept telling the phone center people they were so much nicer and easier to deal with (I spoke to like 4 or 5 over 2 days getting this fixed) and they all said they've heard that from multiple callers. That should be a huge fucking red flag, but I guess it somehow isn't cost effective to address the issue. I've learned my lesson and will never try buying anything from one of their stores again. Unfortunately, my apartment complex only allows internet service through them, or I would have changed ISP and phone services ASAP. Anyway, rant done.
I'll start by saying how much I dislike the service at the local cell phone carrier's physical store (Spectrum in my case). The sales rep lied about their return and service policies, ordered me the wrong phone and I couldn't return it to the store because he ordered it form their website like I could have done from the comfort of my home without taking a trip to the store. When I asked to lower the tier of my internet service to cut down my bill he signed me up for home phone service with a limited time promotional rate, the exact thing I told him not to do when changing my plan. I assume he did this for some kind of bonus pay. Spectrum also lowered the price of their regular monthly unlimited plan and I had to fight with one rep and a store manager before I could get someone on the phone to fix the issue and change my plan.
Considering I was buying a $1200 flagship phone from them rather than directly from Samsung it was the least they could do. I wasn't asking for anything special, just what people are currently paying for a single line (this isn't a promotional rate I was asking for). I had to call into their customer service call center and the people there were much nicer and pleasant to deal with, they said they fixed the plan rate issue and are sending me the correct phone (the new S23 Ultra, yay!). Now I have to wait until the phone is actually released on the 17th and my next bill to make sure they really fixed everything. I think the last time I had a hassle-free phone upgrade was the last flip phone I bought. I kept telling the phone center people they were so much nicer and easier to deal with (I spoke to like 4 or 5 over 2 days getting this fixed) and they all said they've heard that from multiple callers. That should be a huge fucking red flag, but I guess it somehow isn't cost effective to address the issue. I've learned my lesson and will never try buying anything from one of their stores again. Unfortunately, my apartment complex only allows internet service through them, or I would have changed ISP and phone services ASAP. Anyway, rant done.
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